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Not a voice bot
Sophie is a managed operational platform. Voice is a channel, not the product. Behind every conversation is governed workflow orchestration, deterministic triage, structured outputs, and a full audit trail.
Sophie by Taidotech
Every caller answered.
Every interaction governed.
Sophie is a managed voice + actions platform for regulated service organisations. She answers calls, captures structured data, triggers the right actions, and gives you full visibility into what happened and why.
Built for aged care, healthcare, financial services, disability, education, and government — where accountability matters as much as automation.
What Sophie is
A managed platform that handles the calls your team can't reach.
Sophie handles phone calls on behalf of your organisation. When your team can't answer — during peak periods, after hours, or across multiple sites — Sophie picks up, conducts a natural conversation, captures what the caller needs, and routes the right information to the right people.
Every interaction is recorded, transcribed, and logged. Every decision is traceable. Your team sees everything through the Sophie Insights Centre.
Three things that matter
What makes Sophie different.
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Built for regulated environments
Sophie is designed for organisations where governance, auditability, and controlled change are requirements — not features. Deterministic rules, not unsupervised AI judgements. Human escalation, not autonomous decisions.
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Managed by Taidotech
We operate Sophie. You use it. No infrastructure to manage, no models to tune, no prompts to maintain. Taidotech handles platform operation, monitoring, security, and governed optimisation.
Who uses Sophie
Built for regulated service organisations.
Aged care providers managing after-hours, customer service, and family enquiries
NDIS providers handling participant scheduling, intake, and service coordination
Healthcare organisations managing patient intake, triage, and appointment coordination
Financial services firms handling client enquiries, claims intake, and compliance-sensitive communications
Education providers coordinating staff scheduling, parent enquiries, and site communication
Government and government-adjacent services managing citizen enquiries, referrals, and service access
Get started
Start with a conversation.
Tell us about your operation and we'll tell you honestly whether Sophie is the right fit.