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Voice is one channel
Sophie is a managed operational platform. Voice is a channel, not the product. Behind every conversation is governed workflow orchestration, deterministic triage, structured outputs, and a full audit trail.
Sophie by Taidotech
Every contact answered.
Every interaction governed.
Sophie is a managed contact and customer-service platform for regulated Australian organisations. It handles calls, chat, SMS and email, applies your rules to decide what happens, records every interaction in full, and escalates to your people when it should.
We design it against your obligations, operate it, and document why it behaves the way it does. Built for regulated service organisations across aged care, disability, healthcare, financial services, education and government.
24/7
Always available
Sophie activates when your team can't reach a call — after hours, during peak periods, or across multiple sites.
AUS
Data sovereignty
Voice and durable data stored in Azure East Australia. Full residency position, including AI processing options, published on our security page.
Governed
Deterministic triage
Every classification decision traces to a configured rule. No unsupervised AI judgements.
What Sophie is
A managed platform that handles the contact your team can't reach.
Sophie handles calls, chat, SMS and email on behalf of your organisation. When your team can't answer — during peak periods, after hours, or across multiple sites — Sophie responds, captures what the person needs, and routes the right information to the right people.
Every interaction is captured and logged. Every decision is traceable. Your team sees everything through the Sophie Governance Centre.
Three things that matter
What makes Sophie different.
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Built for regulated environments
Sophie is designed for organisations where governance, auditability, and controlled change are requirements — not features. Deterministic rules, not unsupervised AI judgements. Human escalation, not autonomous decisions.
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Managed by Taidotech
We operate Sophie. You use it. No infrastructure to manage, no models to tune, no prompts to maintain. Taidotech handles platform operation, monitoring, security, and governed optimisation.
Who uses Sophie
Built for regulated service organisations.
Aged care providers managing after-hours, customer service, and family enquiries
NDIS providers handling participant scheduling, intake, and service coordination
Healthcare organisations managing patient enquiry handling, appointment coordination, and routing to clinical staff
Financial services firms handling client enquiries, claims intake, and compliance-sensitive communications
Education providers coordinating staff scheduling, parent enquiries, and site communication
Government and government-adjacent services managing citizen enquiries, referrals, and service access
Get started
Start with a conversation.
Tell us about your operation and we'll tell you honestly whether Sophie is the right fit.