Sōphie

Platform tiers

Four tiers. Choose the one that fits how you operate.

Sophie is available in four tiers. Every tier includes the core Sophie platform — voice + actions, governed workflows, and the Insights Centre. What changes between tiers is the depth of orchestration, the breadth of operational tooling, and the level of governance and optimisation capability.

All tiers are delivered as a managed service. Taidotech operates the platform. You use it.

Starter

Organisations starting with a single, well-defined use case. A bounded workflow with lighter orchestration — the right place to prove the model before expanding.

  • Inbound AI Voice + Actions (24/7)
  • Single configured workflow (e.g. after-hours intake, shift cancellation, enquiry capture)
  • Caller identification (phone number match)
  • Structured capture — transcript, summary, triage classification
  • Call recording and transcription
  • Basic alerting (email or Teams notification)
  • Sophie Insights Centre — operations dashboard and conversation review
  • Governed audit logs
  • Hosted in Azure East Australia
  • Managed support: platform monitoring and issue resolution

Not included

  • — Multiple concurrent workflows
  • — Advanced system integrations
  • — Caller journey analytics
  • — Configuration management tooling
  • — Governed optimisation reviews
Recommended

Growth

Organisations ready for operational depth. Multiple workflows, richer integrations, and the full Insights Centre. This is Sophie's recommended tier for most production deployments.

Everything in Starter, plus:

  • Multiple configured workflows running concurrently
  • System integration (AlayaCare, SharePoint, Dynamics 365, Microsoft Graph, Teams, Excel, Power Automate, custom APIs)
  • Advanced caller identification (phone match + secondary verification methods)
  • Deterministic triage with configurable urgency rules
  • Governed escalation with real-time alerting to Teams or email
  • Scheduled reporting to Excel or SharePoint
  • Sophie Insights Centre — full suite
  • Role-based access control (RBAC) and SSO support
  • Governed optimisation — periodic review with evidence-based recommendations
  • Managed support: up to 5 hours per month included
  • Onboarding: conversation design, prompt creation (up to 3 revision cycles), voice and accent selection, integration configuration, testing, training, and go-live support

Pro

Organisations that want to test, compare, and optimise their AI-enabled workflows with structured, governed tools. For teams that are scaling across multiple use cases and want evidence-based improvement.

Everything in Growth, plus:

  • Simulation lab — test conversation flows, triage rules, and prompt changes in a safe environment before production
  • A/B testing — controlled comparison of conversation variants against real interactions
  • What-if analysis — model the impact of configuration changes before deploying them
  • AI-assisted recommendations — the platform surfaces improvement opportunities based on live operational data
  • Advanced analytics — trend analysis, anomaly detection, and performance benchmarking across workflows
  • Structured performance review cadence with Taidotech
  • Priority support with faster response targets

Enterprise

Organisations with the most demanding governance, compliance, and deployment requirements. Dedicated infrastructure, custom SLA, and the highest level of control over how the platform operates within your environment.

Everything in Pro, plus:

  • Dedicated deployment — Sophie deployed in your own Azure tenant or as a dedicated instance within Taidotech's environment
  • Enhanced tenant isolation — physical separation of data, recordings, and platform resources
  • Custom SLA with defined uptime commitments and credit remedies
  • Custom integration development for enterprise systems
  • Named account management and dedicated support
  • Governance and compliance review support

Across all tiers

Every Sophie tier includes:

  • Australian data sovereignty — all data in Azure East Australia
  • Call recording and transcription
  • Structured interaction summaries
  • Governed audit logs
  • Encryption in transit and at rest
  • Multi-tenant SaaS (or dedicated deployment at Enterprise tier)
  • Platform managed and operated by Taidotech
  • Conversation design and prompt management by Taidotech
  • Sophie does not self-modify in production — controlled configuration at every tier

How pricing works

Three components. One bill.

Platform fee

A monthly subscription based on the tier you choose. Covers the platform, the Insights Centre, managed support, and all platform infrastructure. Billed monthly in advance.

AI Voice + Actions

A per-minute rate that covers everything required to handle an interaction: telephony, speech recognition, speech synthesis, AI processing, orchestration, and downstream actions. One rate, fully blended. Billed monthly in arrears.

Phone number

A dedicated inbound number provisioned for your use. Nominal monthly cost.

There are no separate charges for telephony, speech, AI processing, or infrastructure. One platform fee, one usage rate, one number. Simple and predictable.