Case studies

Selected work with regulated Australian organisations.

Each engagement starts with the operational reality of the client and ends with a governed, auditable system in production. These are representative examples — written with the client's permission, with the operational figures they're comfortable sharing.

Published case studies

Sophie PlatformAged care · Victoria

Uniting AgeWell — converting missed after-hours calls into auditable interactions

Sophie deployed as a governed safety net for the after-hours service. 18.5% unanswered call rate replaced with a complete, triage-classified record of every interaction. 100% containment, 95% task success, 89% alert accuracy in POC.

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Workflow AutomationAged care + NDIS · Victoria

Uniting AgeWell — automating Key Personnel compliance across 10,000+ staff

Custom compliance application replacing manual KP annual reviews and weekly employee screening checks. Complete weekly coverage across 10,000+ staff against the NDIS and Aged Care banning registers — every check logged, every outcome documented.

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How we work

Every engagement starts with discovery — understanding the operating model and the governance context before recommending technology. Our four-phase approach is designed for regulated environments where accountability is not optional.

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