AI and automation built for organisations where governance isn't optional.
We design, build, and operate AI platforms, business solutions, and process automation for Australian service organisations — aged care, healthcare, disability, financial services, education, and government. Any regulated environment where governance and accountability aren't optional.
Built specifically for Australian regulatory frameworks. Hosted in Azure East Australia. Your data stays here.
We're not a consulting firm that recommends and leaves. We build, deploy, and run the platforms we sell — so outcomes are our responsibility too.
Audit trails, controlled configuration, deterministic logic, and human accountability built in — not bolted on after the fact.
What we do
Five capabilities. One partner.
We specialise in regulated industries — but the capabilities we build work for any organisation that values governance, structured outcomes, and practical technology. If accountability matters to your operation, we're a good fit.
Managed voice + actions platform for regulated industries. Sophie answers calls, captures structured data, triggers downstream actions, and gives your team full visibility through the Insights Centre. Governed, auditable, always on. Voice is the channel — operational accountability is the product.
Explore SophieTransform fragmented data into operational intelligence. We connect your systems, surface actionable insights, and support evidence-based decision-making — revenue leakage dashboards, coding anomaly detection, care plan mismatch identification — without removing the humans who make the decisions.
AI + Data →Microsoft Dynamics 365 for customer service, contact centres, and business operations. We configure, deploy, and support D365 solutions that fit your service model — not the other way around — with audit trails, role-based access, and structured workflows as standard.
D365 Solutions →Free your teams from manual, repetitive work. Using UiPath, Power Platform, and Azure automation, we identify the highest-value automation opportunities and build solutions that run reliably — with governance your team can trust and full visibility into what's running and why.
Process Automation →Not sure where to start? Our UpliftX framework maps how work actually flows across your operation, assesses where AI and automation genuinely fit, and builds a prioritised roadmap — one business unit at a time. We start with understanding, not with technology.
UpliftX Advisory →Sophie Platform
Every caller answered. Every interaction governed.
Sophie is Taidotech's managed voice + actions platform. She handles inbound and outbound calls, captures structured data, triggers the right actions, and gives your team full visibility through the Insights Centre. Sophie is not a voice bot or an AI answering service — she is a governed operational platform where voice is the channel, not the product. Deterministic triage, full audit trails, and controlled configuration — built for environments where accountability matters.
- Deterministic triage — rule-based, not unsupervised AI
- Full audit trail on every interaction
- Governed escalation with real-time alerting to Microsoft Teams
- Sophie does not self-modify in production
- Australian data sovereignty — hosted in Azure East Australia
- Managed by Taidotech — we operate it, you use it
Industries we help
We specialise in regulated industries. We're open to all.
Our deepest experience is in regulated service environments — where governance, auditability, and accountability are operational requirements, not optional features. But the platforms we've built work for any organisation that takes governance seriously.
After-hours service automation, customer enquiries, co-contribution billing, shift management, compliance documentation, and clinical governance support under the Aged Care Act 2024.
Patient intake, appointment management, triage support, referral coordination, and clinical documentation workflows — built for environments where Privacy Act obligations and clinical accountability are non-negotiable.
Participant scheduling, intake workflows, service coordination, compliance documentation, and plan budget tracking — aligned to NDIS Quality and Safeguards Commission requirements.
Staff scheduling, parent enquiries, site communication, compliance reporting, and enrolment management workflows — reducing administrative load on teaching and support staff.
Citizen enquiries, service referrals, eligibility workflows, access coordination, and compliance reporting — with the governance controls government-adjacent services are required to maintain.
Client enquiries, claims intake, compliance-sensitive communications, documentation workflows, and operational resilience automation — designed to operate within APRA CPS 230 and related frameworks.
Methodology
Four phases. One disciplined loop.
Whether we're deploying Sophie, automating a workflow, or implementing D365, our approach puts understanding before technology and people before process.
We start by understanding your operation — the people, the processes, the systems, and the pain points. We listen before we recommend. Discovery produces a clear picture of where you are, what's working, and where the genuine opportunities are.
Using insights from discovery, we design solutions that fit your environment — not the other way around. Every design considers people, process, and technology together. We don't automate broken processes; we fix them first.
We build, configure, test, and go live. Change management, training, and support are included — because technology only works when people adopt it. Every deployment follows a governed process: tested in non-production, reviewed, and deployed with rollback capability.
We measure both return on investment and return on experience. Then we use live operational data to improve — governed, evidence-based, never autonomous. The Insights Centre and operational reporting provide the evidence base for every refinement we recommend.
Tell us about your operation.
Tell us what you're working on. We'll tell you honestly whether we can help — and where to start. No obligation, no pitch deck.